We currently support the following types of incoming ACH transfers:
1. First-party payments: Customers sending funds to themselves
ex. Dan Stevens sends funds to himself via Wise through our on-ramps
Reviewed via sender and recipient information in the wire or ACH details
2. Business payments: Businesses paying customers
ex. Gusto distributes payroll to Dan Stevens
Reviewed via sender and recipient information in the wire or ACH details
Of the above types, the majority are resolved instantly and automatically.
We reach out for more information for the following transactions:
1. Third-party payments: A separate individual sending funds to your customers (either individual customers or business customers)
ex. Wesley Smith sends money to Dan Stevens
We will ask:
What is this payment for?
What is the relationship between the sender and customer?